Generous for Charities

How do we sign up for Generous for Charity?

To sign up for Generous for Charity please go to – https://app.getgenerous.com

Then > Create an account > Follow the prompts > Verify your account > Provide additional organisation information… Our team will then be in contact with you to complete the onboarding & setup.

Who can we talk to for more assistance?

Please contact our Generous Charities customer sales team. They will be able to help you with your wider organisation needs. Contact them here.

Is there an onboarding fee?

No. There is no onboarding or sign-up fee.

Sometimes, however, for a small fee our customers require further assistance in the set-up of campaigns, migration services and API development. For more information please talk with our sales team.

How much does it cost?

If you’re a new start-up charity or a large established not-for-profit Generous for Charity helps you find the best price point.

Get started with a $0 dollar start-up package which includes a little higher merchant and processing fees (TIP: invite your donors to cover the fee) to an all in one (“Give me the lot”) package including financial, email and CRM integrations included and very low transaction fees for $3600 per year.

Our customer sales team will help you find the best price point for your needs. See our Generous for Charities pricing table here.

How can we fund our use of Generous?

Generous gives you the ability to ask donors to cover the cost of the processing fee. Many will gladly do this. In effect, making the donation 100% payable to the campaign.

How many campaigns can we run?

There is no limit.

Plus, your campaign can be used on multiple web pages and multiple websites.

How secure is Generous?

Generous is secure. The platform is backed-up by over 30 specialised software and support staff here in Australia and the USA. It is PCI compliant, including having all financial Credit/Debit Card and Account data tokenised, via 256 Bit TSL/SSL and is hosted at our Tier 1 facilities at the Primus Commander Data Centre. You can read more here https://help.getgenerous.com/article/247-how-secure-is-generous

What software integration does Generous for Charities provide?

Currently we integrate with Xero and Quickbooks online accounting services, MailChimp, Campaign Monitor and SalesForce CRM. We also have a number of other integrations on the go so let us know what you are using to discuss whether Generous can support your needs.

Can you help us with our customer database?

Yes. Generous for Charities integrates with many of the latest Customer Relationship Management or ‘CRM’ databases. We can help with integration, data migration or even help recommend a suitable solution for your current and future needs. Our team just love to help charities thrive and adapt to the ever changing technology space. Contact our customer sales team here.

We are a current customer. How do we get support?

You are our priority. Please call us on 1300-077-778 during AEDT 9.00AM-5.00PM. Or fill out the Support Request Form to contact our Technical Support Team or Accounts Team.

 

Generous for Churches

Why did you create Generous?

Our team has created the most powerful giving platform ever made for Australian churches – and we’re pretty proud of that.

Its well built, supported and packed full of features.

That’s where it begins. We’re so passionate about helping the local church make a lasting difference that we’re focused on making it stand out around the globe.

We’ve priced Generous to be in reach of every church no matter how big or small. For us its not about shareholders rather stakeholders – the men and women who have devoted their lives to serving God and needing his grace and provision.

With all this in mind take advantage of a great tool for a growing and life-giving Kingdom.

Our congregation already gives electronically. Why do we need Generous?

Many churches have recently undergone a ‘giving’ change. In general, regular and faithful church attenders give less in the cash offering and more with recurring direct debit into your church’s bank account. This is a great recent change!

Generous for Churches is not principally focused on this group of people.

Generous for Churches is a wonderful tool which exists to help your church engage the growing number of ‘less frequent givers’ and ‘non givers’ to become more faithful and generous givers. This segment alone, in most Australian churches, accounts for over 70% of people.

A great question to ask is “How are we going to capture this growing segment?” and help grow their generosity to the work of the Lord?

Does Generous for Churches come with a mobile App?

Yes. You can download the free Generous IOS App from the App Store or the Android App from the Play Store. The App makes it easy for church members to setup their account, regular giving and giving to multiple funds in an easy ‘one view’ process – taking the complexity away from the giving moment.

How does Generous compare with other products?

We think that Generous for Churches is pretty good. In fact, we are continually working hard to enhance Generous with the latest features and integrations that will make it joy to use.

Compare Generous with PushPay and Tithe.ly here.

 

How secure is Generous?

Generous is secure. The platform is backed-up by over 30 specialised software and support staff here in Australia and the USA. It is PCI compliant, including having all financial Credit/Debit Card and Account data tokenised, via 256 Bit TSL/SSL and is hosted at our Tier 1 facilities at the Primus Commander Data Centre. You can read more here https://help.getgenerous.com/article/247-how-secure-is-generous

Can we customise the look & feel of the App & website widget?

Yes. We want you to be in control. We want your church to be the hero and not the Generous platform. So we provide you with palette and logo controls in your Admin Console which enable you to brand the App and website widget to your church’s look.

Does Generous integrate with our finance software? XERO?

Yes! Generous integrates with Xero and Quickbooks online accounting services. We’re busy integrating with other software. Let us know if we can help queue your preferred accounting software.

Does Generous integrate with church management systems? We use Elvanto.

Yes, Generous for Churches integrates with Elvanto, Ucare, FellowshipOne and over 12 other Church Management Systems (ChMS). And we’re always building added features into these integrations. See more here.

We are a current customer. How do we get support?

You are our priority. Please call us on 1300-077-778 during AEDT 9.00AM-5.00PM. Or fill out the Support Request Form to contact our Technical Support Team or Accounts Team.